Right now at Sustainable Salons, we’re embarking on an insanely exciting new operations journey. We can’t say too much, only that if (no, when!) our pilot is successful, it could open up an effective sustainability option to thousands of salons located out of metro reach.

Our mission at Sustainable Salons is to make sustainability a reality for everyone, and expanding our service reach has been our top priority since day one. We’re inundated daily with requests from regional salons to be part of the program – some even offer to drive or mail their materials to our nearest metro centre! And while their eco-enthusiasm makes us very happy, as with most logistics systems, unfortunately, that’s not a sustainable model for them or for us. 

All the while though, we push on in the background to piece together a solution. So why hasn’t it come sooner? 

It’s no secret that recycling operators have made a sketchy name for themselves, especially in recent years where so much of the industry has been brought into the light and shown to be ‘lazy’ (that’s the nice way of putting it) via programs like the ABC’s War on Waste. The consumer has finally been educated. 


At Sustainable Salons, we consider ourselves very different from your regular recycling service – we’re a social enterprise, we’ve found a way to bring the people, planet and profit tiers of true sustainability into one seamless program, and the only way this works is with integrity. We want to be sure that we can deliver 110% on the things we say we’re doing, which means if we haven’t quite figured it out start to finish, then it doesn’t go ahead until we do.

There’s a lot to research and test and prove not only when it comes to recycling and repurposing modern products, but in collecting them, too! It’s our responsibility to make sure what we offer is accessible, effective, scaleable and most importantly, transparent. We must be able to hold up our side of the arrangement – to openly communicate to you, our members and consumers, exactly what becomes of the materials once they’ve left the salon. And we’re able to do this confidently because we keep our operations local. These two promises we make are in place so that our salon members can enthusiastically shout from the rooftops (or their social channels) that their sustainability is genuine.

Just to give you some idea of what that looks like, here’s a quick operations breakdown from behind-the-scenes at Sustainable Salons across Australia and New Zealand: 

  • 6 depots
  • 22 recyclers
  • 8 research projects
  • 61 jobs
  • 23 supported employees
  • 70 sustainably-minded local product suppliers
  • 7 government and corporate partners actively championing our efforts

But, here’s the thing. Recycling is a two-way street. Organisations like us – and even your residential recyclers – rely on one important step to make sure our best practices don’t go to waste. It’s the part of the process that happens in those first few moments after you’ve used/emptied/exhausted a product: which bin?

This is make or break. Here’s why.

What you do matters. It’s easy to feel like you’re only a small piece of the puzzle, and that what you do probably doesn’t make that much of a difference. We hear this all the time in the sustainability space: “but I’m just one person”. Let me set the record straight here and now. Your actions at that moment determine not only that item’s pathway but potentially the pathway of the other items in that bin as well. 

When you know the item you’re holding isn’t recyclable, but suddenly you find yourself lifting the lid of the recycling bin… you’re wish-cycling.

It’s SO common! We’re wired to want to do what’s goo