This is the question that many of the industry’s business owners are asking at the moment, and a number of our Sustainable Salons Members have already created new procedures and pushed open their salon doors.

We were curious to know what their decision-making process was and where their sustainability commitment stands in their ‘new normal’, so we created three case studies to get the inside goss!

Read on if you’re thinking of reopening and are keen for some insight, or if you’re just curious to know how the industry is staying safe.

ZUCCI HAIRDRESSING, VIC

Shakira Petrucci

TIME IN HIBERNATION

We chose to close to protect our team, guests and community from Covid-19, and initially it was for a month with a review closer to the planned re-open date. We’re reopening next week!

THE DECISION TO REOPEN

We looked extensively through all the Victorian State and Federal Government provided documents and all the legal requirements for social distancing. Zucci is a member of the AHC and we have used all of their provided documents and videos to support us in creating our re-opening process.

NEW PROCESSES TO MEET RESTRICTIONS

The 3 biggest changes we’re making are:

  1. Each hairdresser will take care of their guests from the beginning to the end of their service, where possible. This means we’re also completely changing our booking process. 
  2. We are spacing out all bookings to minimise the number of guests in the salon at one time. 
  3. We are not taking new guests for the first month of trade, to ensure we can take good care of our existing guests.

STAFF PREPARATION

We started with a full team video meeting to introduce our preliminary plan for re-opening. Next, we’ll be hosting a webinar with a step-by-step of the new measures, and then there is an in-salon session before we open and ongoing check-ins when we do open.

THE NEW IN-SALON CLIENT EXPERIENCE

Clients will be asked to wash their hands when they arrive, and there will be a bottle of hand sanitiser and single-use gloves for them to wear in the salon if they choose. Tea and water will be served in paper cups, and each cape will only be used on one client. There will be no magazines available. Clients will be spaced 2m apart and will have 4m around them where possible while they’re not directly receiving a service.

IMPLEMENTING THE SUSTAINABLE SALONS PROGRAM

We chose to suspend the program when we closed. However, when Zucci is back in action next week, it will be business as usual with the Sustainable Salons program.